Undo the last move

Every return and every warranty claim is handled through the order page of the partner store you bought from. They took the payment, so they are the only party who can reverse it or send a replacement, and they can usually start the process in a couple of clicks.

Before you start one, two quick checks save a lot of people a parcel. If a cube or a die will not connect, charge it fully first — a cell that is almost empty often reads as a dead radio. If a board shows a piece on the wrong square, lift the piece and set it down squarely; the sensors read the centre of a square, not its edge.

When something genuinely is faulty, keep the packaging if you still have it, and photograph the problem before you pack it. Stores move faster on a claim with an image attached, and a cube photographed mid-fault is much easier to diagnose than one described in a sentence.

Our one-year cover on the electronics runs alongside the store’s own policy rather than replacing it. In practice the store route is faster, so start there.